At OfficeChairsUSA, we move quickly to get your order processed and out the door. Because factory production schedules are beyond our control, timing is critical. If you need to change or cancel an order, please contact us immediately via landline (888-494-0053), live chat, or email.
Standard Orders:
- Before Shipment: If your order has already entered production, we will do our best to stop the process and issue a full refund.
Orders Already Shipped: If your order has already left the facility, the following protocols apply:
- Please Do Not Refuse Delivery: Refusing a shipment often result in higher restocking fees and prolonged claim lead-times.
- The Correct Process: You must accept the delivery first. Once received, contact us immediately to coordinate a return authorization and discuss options.
Custom & Special Orders: Custom or "Made-to-Order" products are subject to specific manufacturer constraints.
- The Production Window: Once a custom item enters the factory production schedule, we may not be able to cancel or change. Please contact us ASAP at 888-494-0053.
- Most Brands: (Including Lesro & Hon) Typically enter production within 24 hours. Cancellations or changes usually cannot be accommodated after the first 24-48 hours.
- Cancellation Fees: Certain manufacturers may allow cancellations or change prior to shipping but may apply a fee to cover materials already allocated to your build.
Note: We recommend calling or emailing the moment you sense a change is needed. Once a product is scheduled on the factory floor, it is very difficult to stop.