OfficeChairsUSA offers a 45 day guarantee if you are not happy with one of our products. Try the chair out. If you are not happy or have concerns contact us at 888-355-4999 and we can walk you through the return process. Our 45 day trial starts when you receive your chair. Special orders* and large furniture items cannot be returned as noted above but of course we will work with you if there are matters such as a non-performing product or a warranty claim. Don't forget that after the 45 day trial period you have the full benefit of the factory warranty should anything go wrong over the life of the chair.
* All privacy panels and screens from companies such as Obex, Friant etc are special order and non-returnable unless deemed defective.