OfficeChairsUSA offers a 45 day guarantee if you are not happy with one of our products. Try the chair out. If you are not happy or have concerns contact us at 888-355-4999 and we can walk you through the return process. Our 45 day trial starts when you receive your chair. Special orders and large furniture items cannot be returned as noted above but of course we will work with you if there are matters such as a non-performing product or a warranty claim. Don't forget that after the 45 day trial period you have the full benefit of the factory warranty should anything go wrong over the life of the chair.