OfficeChairsUSA.com offers a hassle free 45 Day Return Program outlined as follows. If you receive an item that you are not happy with and did not meet your expectations please call us at 888-355-4999 or email us at firstname.lastname@example.org so we can assist you in the return process. All returns must be sent to our office and showroom in Portsmouth, RI and not to the factory or distribution hub from which they were sent. Upon acceptance of your return request our staff will issue you a return authorization number that needs to be clearly affixed to the return label or carton with the exact return address location.
Products need to be returned in new condition in the original factory packaging with fillers intact. Upon inspection we will issue you a refund less the cost of the original outbound freight that we paid to get the product to you. You are responsible for getting the product(s) back to our warehouse prepaid. If you have questions about what we may deduct for the outbound freight we can give you an estimate when you make the initial return request.
If your item arrives defective call us right away so that we can help you. Most often a defective chair can be fixed by a simple part replacement. This is much easier than doing an entire exchange. If the item cannot be made 100% perfect with a simple part we will send you a new one.
*Special order merchandise cannot be returned. Special order products are typically those that do not ship within 7 days and are configured with special fabrics and or options and include among other brands that of Lesro reception seating, which is very custom. Other non-returnable and highly customizable items include Obex privacy screens, Loftwall privacy barriers, electrical components, ergonomic products such as keyboards and footrests, exercise equipment and others where noted on the product pages. If you have any questions about what is special order and what is not please call us at 888-355-4999. Always willing to try to help you out and we will go out of our way to accommodate all return requests as best we can.
Special order products that have entered into the production schedules at our factories cannot usually be cancelled even in the early phase of the cycle. Factory partners such as Knoll, Hon and Humanscale are especially stringent about cancellations and changes once an item has been entered and scheduled even after a few days.
All privacy panels and screens from companies such as Obex, Friant etc are special order and non-returnable unless deemed defective.
Chair mats may also not be returned so please be sure that you are ordering the correct gauge and material before you place your order. We have a handy selection guide on each chair mat page but call us with any specific questions. 888-355-4999.
Ergonomic products such as footrests and keyboards cannot be returned.
Sales on all Outlet items are final and cannot be returned unless deemed defective.
Returns that exceed 6 pieces will be subject to a 25% re-stock fee as well as the freight costs. If you are buying a large lot of chairs consider a sample first to test. Large furniture items such as massage chairs, desks, height adjustable tables, files and tables may not be returned due to the complexities of re-boxing and associated shipping costs.
All OfficeChairsUSA merchandise Ships Free within the 48 contiguous states. Shipments outside of this zone can be arranged and include Alaska, Hawaii and Canada but charges will apply.
Most items are brought directly to your door or suite by UPS or Fedex Ground. The majority of our seating and accessories travel this way. Large items such as desks will arrive by truck. You would typically get a phone call from the carrier ahead of time to confirm that you will be there. LTL carriers typically deliver to ‘docks’ in commercial settings but they also will deliver ‘curb-side’. If your delivery is not a loading dock be prepared to have the driver hand it off to you either by placing it on the ground or off the back of the truck. Drivers will not bring the products inside unless special arrangements are made well ahead of time.
If your item arrives damaged please follow these protocols. If the item arrives by a small package carrier such as UPS or FedEx, accept the item and contact us with the type of damage. Most often we are able to send a replacement part to remedy the matter. If the chair is very badly damaged we would replace it. Damage is rare but it can happen.
If your item arrives by an LTL carrier and you encounter a battered carton be sure to inspect for possible damage first and call us! Do not sign off until you are certain that the product is in perfect condition. The driver will wait. We all want to avoid concealed damages so it’s always best to double check at the time of your delivery. Once you are comfortable you can then sign off.
Certain high value seating brands such as HAG that ship by UPS or FedEx ground may provide you with an option at checkout to receive your order with or without a 'signature'. If you select delivery without a signature we cannot be held responsible for merchandise that shows being delivered by the carrier but cannot be located. With the surge in e-commerce orders, certain individuals are now scooping products from doorsteps after the carriers drive away. Asking that your chair be sent with a signature required is a wise step if you live in a busy neighborhood or if you have experienced local 'porch pirates'.
Should you change the ship to destination while your product is en-route you will be charged any fees that we are charged by the carrier (Fedex, UPS or LTL). Always make sure that your ship to destination is accurate and that a point of contact is provided.
If you are working on a large order or project and would like for us to arrange installation please contact us at email@example.com for we have install partners in all major metropolitan markets. We will ask you some specific questions about your job site and then send you a quote.
If you change your mind or are forced to cancel due to unexpected circumstances call us right away. We can cancel stock orders if we catch them in time before they leave the factory or distribution center. If the chair is in transit you would then have to accept the chair and then contact us to make return arrangements. If the chair is a ‘special order’ and has entered the production schedule at one of our plants you may not be able to ‘pull the plug’ without a re-stock fee and in some cases the order is not one that can be cancelled. Call us right away if you sense that you want to make a change. Factory production schedules are beyond our control and once the chair or desk is scheduled it’s very hard to stop it.
OfficeChairsUSA offers a 45 day guarantee if you are not happy with one of our products. Try the chair out. If you are not happy then contact us and we can walk you through the return process. Our 45 day trial starts when you receive your chair. Special orders and large furniture items cannot be returned as noted above but of course we will work with you if there are matters such as a non-performing product or defect.
Each item carries a specific factory warranty ranging from 5 years to Lifetime on structural components and parts depending upon the brand. If you encounter warranty issues you can contact us or the factory directly. Our company selects quality furnishings that will perform for years but if something goes wrong the factory warranties kick in. Our warranties are displayed on every product page.
We accept all major credit cards including Master Card, Visa, American Express and Discover. At checkout you will also be able to select PayPal and even enjoy special free financing options through Bill Me Later should you choose. For Apple users we also offer Apple Pay. Look for the Apple Pay icon in the shopping cart at checkout.
If you would like to pay by check call us and we will create an order for you in our system. You may then send a check or make arrangements to pay by EFT.
We accept purchase orders from government agencies, schools, universities and both public and private corporations but they are all subject to our credit approval and set-up process. You may email your orders in to us at firstname.lastname@example.org or by Fax to 401.683.4990. If you are not already set up in our system simply contact us and we will get you the forms and explain the steps. Be sure to specify all the product options and colors as well as the exact shipping address and e-mail point of contact. For open order billing, once you are approved our terms are Net 15 days. Once we enter your order in our system you will be sent an order confirmation.
Volume & Dynamic Pricing
Our products are ‘priced to market’ and carry the most competitive prices that you will find. But, if you are working on a large order and the scope of your project is extensive contact us at 888-355-4999 and we will give you either a live quote over the phone or written formal quote by email. You may also ‘live chat’ us during our normal business hours (M-F 8AM-5PM Eastern). Many products now carry the new Dynamic Pricing icon (*) found adjacent to the pricing on the product page itself. Click and open and the price for multiple quantities will be displayed.
Our transactions will not reflect a state sales tax unless the product(s) is shipped to California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, North Carolina, New York, Ohio, Pennsylvania, Rhode Island or Washington state. If you are placing an order for products that are shipping to one of these states and you are tax exempt, you can place the order on line and we will issue a refund after card settlement or call us at 888-355-4999 and we can do a manual over-ride so the tax will not compile.
Product specifications are subject to change. We are not responsible for color variations on finishes and fabrics. Screen settings can vary. If you are unsure of a color contact us and we will send you a swatch so you are sure about the color and ‘hand’ of the material. This is especially helpful when you have a large order. If we have the swatch in our library we will send it the same day. If we do not we will have the factory send it directly to you.
OfficeChairsUSA.com a division of Sheehan’s Office Interiors
524 Park Avenue / PO Box 629
Portsmouth, RI 02871
T: 401-683-6600 / 888-355-4999 / F: 401-683-4990